The General Services Administration (GSA), which oversees federal offices and technology, has decided that facial recognition technology will not be used on its secure log-in service, Login.gov.
The GSA's Login.gov already provides sign-in services to 200 websites run by 28 federal agencies and has been used by more than 40 million people. This position differs from that of the Internal Revenue Service and other federal agencies that sought to require Americans to consent to facial recognition to sign on to government websites.
The GSA says the face-scanning technology has too many problems to justify its use as an identity verification service. The director of the GSA's Technology Transformation Services has stated that the GSA "is committed to not deploying facial recognition … or any other emerging technology for use with government benefits and services until a rigorous review has given us confidence that we can do so equitably and without causing harm to vulnerable populations."
The Treasury Department last year awarded a two-year, $86 million contract to a private contractor, ID.me, that would require taxpayers to send in video scans of their face before they can verify their identities and access their tax records online. The plan was scheduled to go into effect this summer. The GSA's site was built and is operated by government employees to accomplish the same tasks as ID.me by relying on more traditional methods of identity verification, such as scanning government records and credit reports.
However, the IRS announced it has abandoned that plan after news of the contract stirred up a controversy because facial recognition systems are unregulated in the United States and have been shown in federal tests to work less accurately for people with darker skin. Members of Congress and privacy advocates also voiced concern that the systems could undermine Americans' privacy rights or unfairly disadvantage people without access to a smartphone, laptop camera, or the Internet. "Huge government agencies clash over imposing facial recognition" www.washingtonpost.com (Feb. 07, 2022).