Don't Shoot The Messenger: Reports Of Neglect In Healthcare Settings

Written exclusively for ChubbWorks for Health Care Zone

A nurse sued Boca Raton Rehabilitation Center, a Florida nursing home, and alleged she was wrongfully terminated after reporting patient neglect.

The nurse, Nuella Joseph, was hired as a medical records coordinator at the facility in January 2025. Shortly after she was hired, Joseph alleges she helped a 62-year-old patient take what she claims was his first shower in weeks. Joseph alleged that the patient's clothes were stuck to his body and had to be removed by cutting them off.

Joseph alleges that once the patient's skin was visible, she saw maggot-infested sores on his body. After Joseph contacted leadership about this issue, she was instructed to not take photographs. The director of nursing at the facility allegedly told the patient that maggots would be "good for his wounds" because they would eat the dead tissue in his wound, asking "have you ever heard of maggots therapy, sir?"

Joseph alleges this instance, maggot therapy, was not a controlled or intentional treatment utilizing maggots to clean the patient's wounds. Joseph alleges the infestation was the result of neglect and the failure of the organization to help the patient maintain proper hygiene.

The patient allegedly continued to suffer, and Joseph's reports were not documented, including her request to transfer him to a hospital.

Joseph allegedly also reported mold, termites, and roach infestations at the facility, which were also not taken seriously. She was ultimately terminated.

Source: https://katv.com/news/nation-world/florida-news-boca-raton-nurse-says-she-was-fired-after-reporting-neglect-maggots-found-on-patient-nursing-home-abuse-lawsuit-shocking-discovery-health-safety-therapy

Commentary

A report of neglect in a healthcare organization is both an internal issue and one that should be reported pursuant to state mandatory reporting laws and then remedied. To do otherwise risks penalties, civil liability, and loss of licensure.

In the case above, the complainant alleges she reported neglect of a patient as was her duty. Healthcare professionals, such as nurses and other staff, are mandatory reporters as to the neglect of vulnerable people, including adults.

It is further alleged that the healthcare organization failed to investigate the report and take appropriate remedial steps. Instead, the complainant claims that the organization ignored or dismissed her report of neglect and terminated her in response.

To help avoid charges of wrongful termination in retaliation for reporting neglect, healthcare organizations should:

· Thoroughly investigate reports of workplace neglect or other safety issues, including patient care and safety.

· Take appropriate remedial steps in response to the findings in the investigation report.

· Protect those who report from retaliation, meaning any adverse employment action that is not separately and thoroughly documented.

· Enlist the assistance of HR and legal counsel to review the termination of any employee who has recently raised safety or other workplace concerns.

The final takeaway is healthcare organizations should encourage reporting of neglect and other safety issues and be certain those who report are not subjected to retaliation.

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